Be Inspired

1. A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. —Lao Tzu
2. Where there is no vision, the people perish. —Proverbs 29:18
3. I must follow the people. Am I not their leader? —Benjamin Disraeli
4. You manage things; you lead people. —Rear Admiral Grace Murray Hopper
5. The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. —Max DePree
6. Leadership is the capacity to translate vision into reality. —Warren Bennis
7. Lead me, follow me, or get out of my way. — General George Patton
8. Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. —Jack Welch
9. A leader is a dealer in hope. —Napoleon Bonaparte
10. You don’t need a title to be a leader. –Multiple Attributions
11. A leader is one who knows the way, goes the way, and shows the way. —John Maxwell
12. My own definition of leadership is this: The capacity and the will to rally men and women to a common purpose and the character which inspires confidence. —General Montgomery
13. Leadership is lifting a person’s vision to high sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations. —Peter Drucker
14. Never doubt that a small group of thoughtful, concerned citizens can change world. Indeed it is the only thing that ever has. —Margaret Mead
15. The nation will find it very hard to look up to the leaders who are keeping their ears to the ground. —Sir Winston Churchill
16. The most dangerous leadership myth is that leaders are born-that there is a genetic factor to leadership. That’s nonsense; in fact, the opposite is true. Leaders are made rather than born. —Warren Bennis
17. To command is to serve, nothing more and nothing less. —Andre Malraux
18. He who has never learned to obey cannot be a good commander. —Aristotle
19. Become the kind of leader that people would follow voluntarily; even if you had no title or position. —Brian Tracy
20. I start with the premise that the function of leadership is to produce more leaders, not more followers. —Ralph Nader
21. Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes. —Peter Drucker
22. Anyone can hold the helm when the sea is calm. —Publilius Syrus
23. A great person attracts great people and knows how to hold them together. —Johann Wolfgang Von Goethe
24. The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it. —Theodore Roosevelt
25. Leadership is influence. —John C. Maxwell
26. You don’t lead by pointing and telling people some place to go. You lead by going to that place and making a case. —Ken Kesey
27. When I give a minister an order, I leave it to him to find the means to carry it out. —Napoleon Bonaparte
28. Men make history and not the other way around. In periods where there is no leadership, society stands still. Progress occurs when courageous, skillful leaders seize the opportunity to change things for the better. —Harry S. Truman
29. People buy into the leader before they buy into the vision. —John Maxwell
30. So much of what we call management consists in making it difficult for people to work. —Peter Drucker
31. The art of leadership is saying no, not saying yes. It is very easy to say yes. —Tony Blair
32. The very essence of leadership is that you have to have a vision. It’s got to be a vision you articulate clearly and forcefully on every occasion. You can’t blow an uncertain trumpet. —Reverend Theodore Hesburgh
33. The key to successful leadership today is influence, not authority. —Kenneth Blanchard
34. A good general not only sees the way to victory; he also knows when victory is impossible. —Polybius
35. A great leader’s courage to fulfill his vision comes from passion, not position. —John Maxwell
36. A leader takes people where they want to go. A great leader takes people where they don’t necessarily want to go, but ought to be. —Rosalynn Carter
37. The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly. —Jim Rohn
38. Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish. —Sam Walton
39. A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the equality of his actions and the integrity of his intent. —Douglas MacArthur
40. A ruler should be slow to punish and swift to reward. —Ovid
41. No man will make a great leader who wants to do it all himself, or to get all the credit for doing it. —Andrew Carnegie
42. Leadership is the art of getting someone else to do something you want done because he wants to do it. —General Dwight Eisenhower
43. The leader has to be practical and a realist yet must talk the language of the visionary and the idealist. —Eric Hoffer
44. Leaders think and talk about the solutions. Followers think and talk about the problems. —Brian Tracy
45. A man who wants to lead the orchestra must turn his back on the crowd. —Max Lucado
46. Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity. —General George Patton
47. As we look ahead into the next century, leaders will be those who empower others. —Bill Gates
48. All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. This, and not much else, is the essence of leadership. —John Kenneth Galbraith
49. Do what you feel in your heart to be right–for you’ll be criticized anyway. —Eleanor Roosevelt
50. Don’t necessarily avoid sharp edges. Occasionally they are necessary to leadership. —Donald Rumsfeld
51. Education is the mother of leadership. —Wendell Willkie
52. Effective leadership is putting first things first. Effective management is discipline, carrying it out. —Stephen Covey
53. Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand. —General Colin Powell
54. Great leaders are not defined by the absence of weakness, but rather by the presence of clear strengths. —John Zenger
55. He who has great power should use it lightly. —Seneca
56. He who has learned how to obey will know how to command. —Solon
57. I am reminded how hollow the label of leadership sometimes is and how heroic followership can be. —Warren Bennis
58. I cannot give you the formula for success, but I can give you the formula for failure, which is: Try to please everybody. —Herbert Swope
59. If one is lucky, a solitary fantasy can totally transform one million realities. —Maya Angelou
60. If you would not be forgotten, as soon as you are dead and rotten, either write things worth reading, or do things worth the writing. —Benjamin Franklin
61. If your actions inspire others to dream more, learn more, do more and become more, you are a leader. —John Quincy Adams
62. In matters of style, swim with the current; in matters of principle, stand like a rock. —Thomas Jefferson
63. It is absurd that a man should rule others, who cannot rule himself. —Latin Proverb
64. It is better to lead from behind and to put others in front, especially when you celebrate victory when nice things occur. You take the front line when there is danger. Then people will appreciate your leadership. —Nelson Mandela
65. Lead and inspire people. Don’t try to manage and manipulate people. Inventories can be managed but people must be lead. —Ross Perot
66. Leaders aren’t born, they are made. And they are made just like anything else, through hard work. And that’s the price we’ll have to pay to achieve that goal, or any goal. —Vince Lombardi
67. Leaders must be close enough to relate to others, but far enough ahead to motivate them. —John C. Maxwell
68. Leadership and learning are indispensable to each other. —John F. Kennedy
69. Leadership cannot just go along to get along. Leadership must meet the moral challenge of the day. —Jesse Jackson
70. Leadership does not always wear the harness of compromise. —Woodrow Wilson
71. Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy. —Norman Schwarzkopf
72. Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership. —Colin Powell
73. Leadership is the key to 99 percent of all successful efforts. —Erskine Bowles
74. Leadership is unlocking people’s potential to become better. —Bill Bradley
75. Management is about arranging and telling. Leadership is about nurturing and enhancing. —Tom Peters
76. Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall. —Stephen Covey
77. Never give an order that can’t be obeyed. —General Douglas MacArthur
78. No man is good enough to govern another man without that other’s consent. —Abraham Lincoln
79. What you do has far greater impact than what you say. —Stephen Covey
80. Not the cry, but the flight of a wild duck, leads the flock to fly and follow. —Chinese Proverb
81. One of the tests of leadership is the ability to recognize a problem before it becomes an emergency. —Arnold Glasow
82. The final test of a leader is that he leaves behind him in other men, the conviction and the will to carry on. —Walter Lippman
83. The greatest leaders mobilize others by coalescing people around a shared vision. —Ken Blanchard
84. The growth and development of people is the highest calling of leadership. —Harvey Firestone
85. To do great things is difficult; but to command great things is more difficult. —Friedrich Nietzsche
86. To have long term success as a coach or in any position of leadership, you have to be obsessed in some way. —Pat Riley
87. True leadership lies in guiding others to success. In ensuring that everyone is performing at their best, doing the work they are pledged to do and doing it well. —Bill Owens
88. We live in a society obsessed with public opinion. But leadership has never been about popularity. —Marco Rubio
89. Whatever you are, be a good one. —Abraham Lincoln
90. You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You must do the thing you think you cannot do. —Eleanor Roosevelt
91. A competent leader can get efficient service from poor troops, while on the contrary an incapable leader can demoralize the best of troops. —John J Pershing
92. A good leader is a person who takes a little more than his share of the blame and a little less than his share of the credit. —John Maxwell
93. There are three essentials to leadership: humility, clarity and courage. —Fuchan Yuan
94. I am endlessly fascinated that playing football is considered a training ground for leadership, but raising children isn’t. —Dee Dee Myers
95. A cowardly leader is the most dangerous of men. —Stephen King
96. My responsibility is getting all my players playing for the name on the front of the jersey, not the one on the back. –Unknown
97. A good plan violently executed now is better than a perfect plan executed next week. –George Patton
98. The supreme quality of leadership is integrity. –Dwight Eisenhower
99. You don’t lead by hitting people over the head—that’s assault, not leadership. –Dwight Eisenhower
100. Earn your leadership every day. –Michael Jordan



Your Opinion Matters

Finding Real Leadership Power

Humility is real power, arrogance façade.

15 Ways to be an arrogant leader:

Rush. “Important” people don’t have enough time.
Look serious. The more important you are the more serious you look.
Detach. “Arrogance comes from detachment.” Henry Mintzberg.
Take calls or text during meetings. Now we know you’re important. Ooooo!
Know. Act like you know when you don’t. Arrogance makes learning difficult.
Delegate dirty work.
Isolate. Be too good for the “little” people.
Insulate. Create protective environments.
Blow up. Anger and arrogance are relatives.
Tell don’t ask.
Speak don’t listen.
Complain and blame rather than solve and support.
Surround yourself with groveling yes-men.


Humility requires more confidence than arrogance. Fear makes us pretend we know, when we don’t, for example.

Humility is found, expressed, and nurtured in connecting. Arrogance pushes off; humility invites in. Withdrawal suggests independence; connecting expresses interdependence.

Humility builds trust. Trust fuels leadership. But you can’t trust arrogant people. They reject what’s right for what makes them look good, when necessary.

How to be a powerful humble leader:

Stand your ground where values are concerned. Humble leaders submit to noble values.
Realize you aren’t your title.
Demand excellence from yourself, first.
Call for, and enable excellence. (Emphasis on enable.)
Don’t believe your own press. People aren’t telling you the full truth.
Sit at the side not the head.
Brag about others. Fools make others feel they don’t matter.
Say thanks. Gratitude softens arrogance.
Invite feedback.
Ask as well as tell. Curiosity reflects humility. Warning: questions may be control-tools. I confess that I use questions to control conversations and divert attention from myself.
Do the opposite of the arrogant leader list.

12 Simple Things A Leader Can Do To Build A Team

Whether you’re just starting to hire or expanding your existing team, attracting and encouraging top talent can be difficult. You want to find the best of the best – and find ways to help them thrive in your company.

In general, I’ve found that the following advice helps ensure that your employees are happy and successful – and that you are, too.

1. Don’t Settle for Mediocre: It’s not fun to fire people, so employers often settle for the first so-so person they hire. However, this practice can lead to weaknesses within a team. Once you realize a member of the team is performing at a mediocre level, call him out, but more importantly, support him to do better. If there’s no improvement, it’s time to find a new rock star for your team.

2. Be a Thought Leader: Top talent is too good to work for middling companies with weak brands. The more you can position yourself as an authority in your industry, the more talent will naturally be attracted to your business. I try to contribute to at least two publications each month to share my expertise with others, and those articles show up when potential hires research my company.

8 Ways Transparency Will Make You a Better Leader
John Hall

Must-Attend 2013 Conferences for Entrepreneurs
John Hall
3. Trust is Crucial: A team member can be highly intelligent and a hard worker, but if you can’t trust that person, it’s time to let him go. If you keep that person on, you’ll have a bigger problem to deal with when disaster strikes. Your daily operations could take a big hit if you retain employees you can’t trust.

4. Forget the Money… at First: Hire a person whose main motivation is to build a team, or someone who has a passion for your business in general. Money is extremely important, but when it’s the main thing on someone’s mind, it can be a distraction. It’s important for your employees to care about the success of your business, and if all they see are dollar signs, their hearts may not be in it.

5. Personal Lives are Important: Recognize that your team members have personal lives. It’s easy to take small steps to celebrate birthdays, weddings, or other significant moments in their lives. If you see an opportunity to help a team member outside of work, it pays to take it. It helps build loyalty with your employees, and they tend to pay it forward with other team members.

6. Maintain Systematic Processes: Once you’ve achieved success in a certain area, create a process that mimics that success over and over. A great read on this topic is “The Checklist Manifesto.” In it, a hospital created checklists to create a systematic process for maintaining good health in the building, and they decreased infections by 66%. Checklists increase the effectiveness – and success – of a team.

7. Diversity Brings Innovation: There’s a reason diversity is a common topic among employers. To build a great team, you need diverse thinkers. A variety of races, ages, and sexes can help a team think outside the box and hit problems from many different angles. Plus, it makes your office a more interesting place to work.

8. It’s Okay to Be Friends: In most offices, you’ll spend more time with your coworkers than you do with your family. Being friends and getting along not only increases performance, it also leads to a great work environment. As long as you keep a goal-oriented focus and hold people accountable, you shouldn’t be scared of a team that’s made up of your friends.

9. Play to People’s Strengths: Find out what your employees are great at, but don’t forget about their weaknesses. Each team member should be spending time doing what he or she does best, but you should recognize weaknesses and help your employees improve. Don’t miss out on creating an all-around rock star employee just because he really “kills it” at one thing.

10. Great Teams Read Together: Leaders are readers, so if you’re going to create leaders within the team, they should consistently read. We’re always sharing articles and books among our team. It keeps us on top of recent trends and helps stimulate strategic thoughts.

11. Invest in Your First Five Hires: The more time you invest in training your first five hires, the less time you have to spend training the ones who join the company later. Make it a point to set aside time with each member to support him or her so everyone is prepared to show that same support to new employees as your company grows.

12. Give Recognition: Recognize people when they do something extraordinary. It not only gives people a sense of accomplishment, it inspires others to make efforts to go above and beyond their normal duties as well. We give a Championship Belt to a team member each week to recognize that person for doing something incredible. Even small efforts can make your employees feel appreciated and inspire them to do even more.

It takes time and effort to put together a dream team, but using the above strategies, I’ve managed to build an amazing group of employees I wouldn’t trade for anybody out there.

                                                                              Forbes, John Hall


Coaching Employees is Job #1

Whether you’re a team leader, a super­vi­sor, or con­tact cen­ter man­ager, coaching—giving feed­back to your employees—is one of the most impor­tant thing you do leader. As a leader, your job is to set goals, and guide your team toward those goals as you inspire them toward new heights.

What Is Coaching?

The term coach­ing refers to the prac­tice of giv­ing feed­back to improve per­for­mance. Coach­ing can be one-way or two-way. One-way coach­ing is when you do all the talk­ing and two-way coach­ing is when you and an employee have a dis­cus­sion about per­for­mance. Most often, one-way coach­ing is brief, spon­ta­neous and timely, while two-way coach­ing is more likely to be sched­uled, longer in length, and off the floor in your office or con­fer­ence room. Over time you will be able to tweak your coach­ing tech­nique to best suit indi­vid­u­als and team needs.

Why Is Coach­ing Important?

Not only does coach­ing val­i­date an employ­ees’ job per­for­mance, it also shows that you take the suc­cess of your team and the com­pany seri­ously. Being seen as ded­i­cated to con­tin­ual improve­ment is very inspir­ing and will no doubt be moti­vat­ing for your staff.

Being a great coach comes nat­u­rally for some. But for the rest of us it requires some study, patience and prac­tice. Here are the two main skills to focus on:


It’s hard to feel good about your­self and your job when all you hear are neg­a­tive com­ments. To ensure your employ­ees per­form at opti­mal lev­els they will need to hear words of
encour­age­ment and praise from you. There are many effec­tive ways to praise but we have found the below exer­cise most effective.

Praising Employees

B = Behav­ior. Iden­tify pre­ferred behav­ior so the employee can con­tinue doing it.

E = Effect. Explain how the behav­ior con­tributed to the customer’s pos­i­tive expe­ri­ence, com­pany bot­tom line, or any­thing else that details why the behav­ior is desired.

T = Thanks. Always thank the employee. This shows appre­ci­a­tion and rein­forces that the employee per­formed well and encour­ages them to con­tinue per­form­ing in the same manner.


Although not as much fun as prais­ing, cor­rect­ing is a very impor­tant part of coach­ing. It is not easy to tell some­one that they did some­thing wrong or are not behav­ing per com­pany guide­lines, but avoid­ing such issues will affect your team’s pro­duc­tiv­ity and morale. Use this easy to remem­ber exer­cise to effec­tively cor­rect performance.

B = Behav­ior. Clearly point out the incor­rect behavior.

E = Effect. Explain the effect the incor­rect behav­ior had on the cus­tomer, call, etc.

E = Expec­ta­tion. Clearly state what you expect the employee to do dif­fer­ently next time.

S = Secure Com­mit­ment. Secure a com­mit­ment from the employee to try what you’ve asked.

Avoid Using “But”

In some cases, coach­ing ses­sions will involve both prais­ing and coach­ing. Always praise first. This will relax the employee and allow the employee to be more recep­tive to cor­rect­ing. How­ever, avoid using the word “but” as a tran­si­tion from prais­ing to cor­rect­ing. Using but will quickly negate all the pos­i­tive things you just said. Instead use a segue such as, “Now let’s talk about…” as a smooth tran­si­tion from prais­ing to correcting.

Use these skills reg­u­larly to praise and cor­rect your employ­ees and watch their per­for­mance improve.

by Peggy Carlaw

Build a tower, build a team

Tom Wujec presents some surprisingly deep research into the “marshmallow problem” — a simple team-building exercise that involves dry spaghetti, one yard of tape and a marshmallow. Who can build the tallest tower with these ingredients? And why does a surprising group always beat the average?

Leadership – Why talent is overrated

Talent, in and of itself, is highly overrated. While not all leaders will develop their talents and abilities to the same level, all successful leaders more or less begin with the same foundation. Here’s the thing – most foundational elements of leadership require no skill or talent whatsoever. Clearly the difference possessed by all great leaders is they continue to refine, develop and build from their foundation – they understand leadership is not a destination; it’s a continuum.  The best leaders combine attitude, effort and skill, but of the three.

Forbes – Leadership

Watch Your Step

10 Common Leadership and Management Mistakes

Avoiding Universal Pitfalls

Avoid common leadership and management mistakes.


Experience is the name every one gives to their mistakes.
– Oscar Wilde

It’s often said that mistakes provide great learning opportunities. However, it’s much better not to make mistakes in the first place!

In this article, we’re looking at 10 of the most common leadership and management errors, and highlighting what you can do to avoid them. If you can learn about these here, rather than through experience, you’ll save yourself a lot of trouble!

1. Lack of Feedback

Sarah is a talented sales representative, but she has a habit of answering the phone in an unprofessional manner. Her boss is aware of this, but he’s waiting for her performance review to tell her where she’s going wrong. Unfortunately, until she’s been alerted to the problem, she’ll continue putting off potential customers.

According to 1,400 executives polled by The Ken Blanchard Companies, failing to provide feedback is the most common mistake that leaders make. When you don’t provide prompt feedback to your people, you’re depriving them of the opportunity to improve their performance.

To avoid this mistake, learn how to provide regular feedback to your team. (You can use our Bite-Sized Training session on Giving Feedback to gain an in-depth understanding of feedback, and to learn how to provide it effectively.)

2. Not Making Time for Your Team

When you’re a manager or leader, it’s easy to get so wrapped up in your own workload that you don’t make yourself available to your team.

Yes, you have projects that you need to deliver. But your people must come first – without you being available when they need you, your people won’t know what to do, and they won’t have the support and guidance that they need to meet their objectives.

Avoid this mistake by blocking out time in your schedule specifically for your people, and by learning how to listen actively to your team. Develop your emotional intelligence so that you can be more aware of your team and their needs, and have a regular time when “your door is always open”, so that your people know when they can get your help. You can also use Management By Walking Around, which is an effective way to stay in touch with your team.

Once you’re in a leadership or management role, your team should always come first – this is, at heart, what good leadership is all about!

3. Being Too “Hands-Off”

One of your team has just completed an important project. The problem is that he misunderstood the project’s specification, and you didn’t stay in touch with him as he was working on it. Now, he’s completed the project in the wrong way, and you’re faced with explaining this to an angry client.

Many leaders want to avoid micromanagement. But going to the opposite extreme (with a hand-offs management style) isn’t a good idea either – you need to get the balance right.

Our article, Laissez Faire versus Micromanagement will help you find the right balance for your own situation.

4. Being Too Friendly

Most of us want to be seen as friendly and approachable to people in our team. After all, people are happier working for a manager that they get on with. However, you’ll sometimes have to make tough decisions regarding people in your team, and some people will be tempted to take advantage of your relationship if you’re too friendly with them.

This doesn’t mean that you can’t socialize with your people. But, you do need to get the balance right between being a friend and being the boss.

Learn how to do avoid this mistake with our article, Now You’re the Boss. Also, make sure that you set clear boundaries, so that team members aren’t tempted to take advantage of you.

5. Failing to Define Goals

When your people don’t have clear goals, they muddle through their day. They can’t be productive if they have no idea what they’re working for, or what their work means. They also can’t prioritize their workload effectively, meaning that projects and tasks get completed in the wrong order.

Avoid this mistake by learning how to set SMART goals for your team. Use a Team Charter to specify where your team is going, and detail the resources it can draw upon. Also, use principles from Management by Objectives to align your team’s goals to the mission of the organization.

6. Misunderstanding Motivation

Do you know what truly motivates your team? Here’s a hint: chances are, it’s not just money!

Many leaders make the mistake of assuming that their team is only working for monetary reward. However, it’s unlikely that this will be the only thing that motivates them.

For example, people seeking a greater work/life balance might be motivated by telecommuting days or flexible working. Others will be motivated by factors such as achievement, extra responsibility, praise, or a sense of camaraderie.

To find out what truly drives your people, read our articles on McClelland’s Human Motivation Theory and Theory X and Theory Y. Then take our test “How Good Are Your Motivation Skills?” to learn how to be a great motivator of people.

7. Hurrying Recruitment

When your team has a large workload, it’s important to have a full team. But filling a vacant role too quickly can be a disastrous mistake.

Hurrying recruitment can lead to recruiting the wrong people for your team: people who are uncooperative, ineffective or unproductive. They might also require additional training, and slow down others on your team. With the wrong person, you’ll have wasted valuable time and resources if things don’t work out and they leave. What’s worse, other team members will be stressed and frustrated by having to “carry” the under-performer.

You can avoid this mistake by learning how to recruit effectively, and by being particularly picky about the people you bring into your team.

8. Not “Walking the Walk”

If you make personal telephone calls during work time, or speak negatively about your CEO, can you expect people on your team not to do this too? Probably not!

As a leader, you need to be a role model for your team. This means that if they need to stay late, you should also stay late to help them. Or, if your organization has a rule that no one eats at their desk, then set the example and head to the break room every day for lunch. The same goes for your attitude – if you’re negative some of the time, you can’t expect your people not to be negative.

So remember, your team is watching you all the time. If you want to shape their behavior, start with your own. They’ll follow suit.

9. Not Delegating

Some managers don’t delegate, because they feel that no-one apart from themselves can do key jobs properly. This can cause huge problems as work bottlenecks around them, and as they become stressed and burned out.

Delegation does take a lot of effort up-front, and it can be hard to trust your team to do the work correctly. But unless you delegate tasks, you’re never going to have time to focus on the “broader-view” that most leaders and managers are responsible for. What’s more, you’ll fail to develop your people so that they can take the pressure off you.

To find out if this is a problem for you, take our interactive quiz, How Well Do You Delegate? If you need to improve your skills, you can then learn key strategies with our articles, Successful Delegation, and The Delegation Dilemma.

10. Misunderstanding Your Role

Once you become a leader or manager, your responsibilities are very different from those you had before.

However, it’s easy to forget that your job has changed, and that you now have to use a different set of skills to be effective. This leads to you not doing what you’ve been hired to do – leading and managing.

Our articles Now You’re The Boss and From Technical Expert to Manager provide more information on the additional skills that you need to develop to be an effective manager. Make sure that you learn these skills – you’ll fail if you try to rely on technical skills alone, however good they are!

Key Points

We all make mistakes, and there are some mistakes that leaders and managers make in particular. These include, not giving good feedback, being too “hands-off,” not delegating effectively, and misunderstanding your role.

It’s true that making a mistake can be a learning opportunity. But, taking the time to learn how to recognize and avoid common mistakes can help you become productive and successful, and highly respected by your team.